About the Aetna Employee Assistance Program (EAP)
What is EAP?
EAP is a confidential, employer-offered program that helps employees and their families balance the demands of work, life and personal issues. EAP can assist with topics such as:
- Marital distress
- Relationship issues
- Substance abuse
- Workplace conflict
- Stress
- Personal and family issues
Balancing the demands of work, home and life can lead to improved productivity, increased employee satisfaction and better managed health costs.
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What makes Aetna's EAP different?
Aetna believes that early intervention can help employees manage work and personal issues before they become unmanageable problems. Employees and family members can access the program 24 hours a day, seven days a week.
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What are the benefits?
For your specific plan design, please contact your employer.
Benefits to employees and their families include services that help to identify and resolve personal concerns that impact work performance. Services may include all or part of the following:
| Features/Services |
Description |
| 24-hour telephone access |
You and your immediate household members have toll-free telephone access, 24 hours per day.
|
| Community resources
|
You can receive assistance with referrals to community services, such as Alcoholics Anonymous and community or church support groups.
|
| Ready clinician access
|
After a brief screening, you will be given ready telephonic access to one of our licensed behavioral health professionals. Our staff will then direct you to appropriate resources. Depending on the services provided under your plan, this may include counseling sessions or other work/life referrals.
|
| Interactive web resources
|
The EAP website is full of tools and resources, including easy-to-read articles and self-assessments.
|
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What about privacy?
Confidentiality is at the forefront of the program. Every precaution is taken to protect your confidentiality. No information about your individual counseling sessions will ever be released unless you give permission to do so. However, there are three situations in which we cannot, by law, refuse to release information:
- If, during the course of your EAP contact, information comes to light indicating child abuse or abuse of disabled adults, we may be required by law to report it to the appropriate authorities.
- If, during the course of your EAP contact, it is determined that you are dangerous to yourself or others (suicidal or homicidal), we will disclose information in order to protect you or others from harm.
- If we receive a court order to produce records, we are required by law to do so.
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